Frequently Asked Questions
Everything you need to know about your NBCUniversal Shop experience
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for apparel and collectibles?
We accept returns for most items in their original, unworn condition within 30 days of delivery. Please note that certain limited-edition collectibles may be final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
Are the products sold on this site official merchandise?
Absolutely. Every item in the NBCUniversal Shop is 100% authentic, officially licensed merchandise representing your favorite films, TV shows, and characters.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact our customer support team within 7 days of receipt with photos of the damage to arrange for a replacement or refund.